FAQs
Shopping Questions
Q1. How do I purchase a digital product?
A. You can purchase our digital products securely through multiple payment options. We currently accept debit/credit card payments as well as direct transfers via Payoneer. Once your payment is confirmed, your order will be marked as complete and you will instantly receive access to your digital files through your account’s download section and via email.
Q2. Will I receive a physical product?
A. No. All our products are digital downloads only.
Q3. How will I get my files after purchase?
A. After payment confirmation, we’ll send you a PDF file containing a Google Drive download link for secure and fast access.
Q4. Can I share my purchased files with others?
A. No. Your purchase is for personal use only.
Payment Questions
Q1. Which payment methods do you accept?
A. We currently accept debit/credit card payments and direct transfers via Payoneer. All transactions are processed securely, ensuring a safe and reliable checkout experience.
Q2. Is my payment information secure?
Yes, your payment information is completely secure. We process payments through trusted providers like 2Checkout, debit/credit card processors, and Payoneer. These platforms use advanced encryption and fraud protection systems to ensure your data remains safe.
Q3. Will I be charged in my local currency?
A.
Yes, our payment gateways (like 2Checkout and Payoneer) automatically convert prices into your local currency at the time of checkout, based on current exchange rates.
Q4. What should I do if my payment fails?
A. If your payment fails, don’t worry. First, check with your bank or card provider to ensure international payments are enabled. You can also try another method (like Payoneer transfer). If the issue continues, simply contact us via email or WhatsApp, and we’ll guide you through completing your order.
Miscellaneous Questions
Q1. Can I use your products for commercial projects?
A. No. Our products are for personal use only unless otherwise stated.
Q2. Do I need to credit Zainova Designs when using your files?
A. Credit is not required but always appreciated.
Q3. Do you offer custom design requests?
A. Yes! Contact us on WhatsApp to discuss your custom design needs.
Q4. Can I get a refund after purchasing?
A. Since all our products are digital downloads, refunds are not available once the files have been downloaded. If you face any issue accessing your files, we’ll be happy to provide a replacement or technical support to ensure you receive your product.
